Order fill rate指订货完成率。

存货可得性由快速响应、最低库存、缺货频率、供应比率和订货完成率等指标组合而成，通过这些细分的具体指标可确定一个厂商满足特定顾客存货需求能力的程度，以及对首选顾客或核心顾客实现高水准存货可得性的可信度。订货完成率是衡量厂商拥有一个顾客所预定的全部存货时间的指标，以某一客户的全部订货作为衡量对象。订货完成率是一种最严格的衡量，因为它把存货的充分可得性看作是一种可接受的完成标准。假定其他各方面的完成为零缺陷，则订货完成率就为顾客享受完美订货的服务提供了潜在时间。

The order fill rate simply refers to the percentage of customer orders that are immediately fulfilled by available stock. It is also known as the demand satisfaction rate because customer satisfaction is closely tied to how many orders that can be filled by stock on hand.

如：

Company B expects a minimum 99.5% order line fill at the point of warehouse despatch as outlined in the Order Fill KPI as detailed in section 4. This represents the total number of cases despatched as a percentage of the total number of cases passed to The Supplier as orders. The order service will be measured on a monthly basis and be the average for the month.

B公司希望按照第 4 条中详细说明的订货完成率 KPI，在仓库发货点至少实现 99.5% 的订单准时完成率。此完成率表示发货总箱数占向供应商下达订单的总箱数的百分比。订单服务以月为计量周期，以每月平均值为准。

perfect order rate指完美订单率。

用来衡量订单的完美程度、执行率。总订单数减去有问题的订单等于没有问题的订单，没有问题的订单与总订单数的比。完美订单率越高越好，说明订单得到了完美的履行，客户满意度、忠诚度自然就会非常高。

The Perfect Order Rate KPI measures how many orders you ship without incident, where incidents are damaged goods, inaccurate orders or late shipments. Attaining a high perfect order rate should be the goal of every supply chain organization as it indicates organizational efficiency and high customer satisfaction.

如：

APQC’s data shows that, at the median, organizations have a perfect order rate of 90 percent. In other words, 10 percent of all orders being shipped have some form of failure.

APQC的数据显示，企业的完美订单率中值为90%。换句话说，所有订单中，有10%存在某种问题。